Privacy Policy

By accessing or using our Service, you agree to the terms of this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To make things clear, we define some key terms used throughout this policy:

• Device: Any internet-connected device such as a smartphone, tablet, computer, or other device you use to access TrueAstro.
• Personal Data: Data that identifies or can reasonably identify a natural person (e.g. name, email, IP address).
• Cookies: Small data files placed on your browser or device to facilitate usage, track preferences, and enable functionality.
• Third-Party Services: Services or content provided by external providers (e.g. analytics, ad networks, payment processors).
• User / You: A person who uses TrueAstro’s Service.

What Information We Collect

We collect information that you provide directly and data collected automatically when you use our Service.

Information You Provide:

• Name, username, email address, phone number
• Demographic data (age, gender, location)
• Payment information (credit/debit card, billing address)
• Account choices, preferences, profile information
• Uploaded content (e.g. images, birth details, astrology data)
• Communication data (emails, support requests, feedback, etc.)

Automatically Collected Information:

• Device information (type, operating system, browser)
• IP address, geolocation (city, country)
• Usage data (pages visited, duration, features used)
• Cookies and similar technologies to track preferences and site behavior

How We Use Your Information

We use your data for various purposes, including but not limited to:

• To provide, maintain, and improve our astrology features and services
• To personalize your experience and content suggestions
• To process transactions and deliver reports/consultations
• To send updates, promotional emails, and newsletters (with your consent)
• To respond to support requests
• For security and fraud prevention
• To comply with our legal obligations

Sharing Your Information

We may share your personal information with:

• Our trusted service providers (payment gateways, hosting, customer support, email delivery)
• Third-party analytics and marketing partners to understand how the Service is used
• Business partners or affiliates, where relevant and with your consent as needed
• Authorities if required by law, or to protect the rights, property, or safety of TrueAstro or others

We do not sell your personal data to third parties for their marketing without your explicit consent.

Cookies and Tracking Technologies

• We use cookies and similar technologies (like web beacons) to enhance functionality, remember preferences, perform analytics, and support advertising efforts.
• You can disable cookies in your browser settings; however some features of the Service may not function correctly without them.

Data Retention

• We keep your personal data for as long as necessary to fulfill the purposes described in this policy (for example, while your account is active).
• We also keep data as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
• Once data is no longer needed, we securely delete or anonymize it.

Security

• We implement appropriate technical and organizational measures to protect your data (encryption, secure servers, access controls).
• But no system is 100% secure. We cannot guarantee absolute security.

International Transfer of Data

• Your information may be transferred to, and stored in, countries outside your residence for purposes of providing the Service (e.g. cloud hosting, third-party providers).
• When we do this, we ensure appropriate safeguards are in place to comply with legal requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights like:

• Accessing the personal data we hold about you
• Updating or correcting your information
• Deleting your account or personal data
• Opting out of promotional communications
• Restricting how we use your personal data

To exercise these rights, contact our support team at the email below. We may need to verify your identity before processing certain requests.

Children’s Privacy

• Our services are not intended for children under 18.
• We do not knowingly collect personal data from children under that age without verifiable parental consent.
• If we learn that a child under the age has provided us with personal data without parental consent, we will take steps to remove such data.

Changes to This Privacy Policy

• We may update this policy occasionally to reflect changes to our practices or regulatory requirements.
• When we do, we will post the updated date at the top and notify you via email or through the Service if the change is significant.
• Your continued use of the Service after changes indicates your agreement to the updated policy.